Refund Policy

Last updated: April 2026

Deposits

A 30% deposit is required to secure your booking. Deposits are non-refundable in case of cancellation by the client. Exceptions may be considered on a case by case basis. The deposit may be applied as a credit toward rebooking within the same season, in the case of inclement weather, subject to availability.

Full Payment

Full payment is due 48 hours before your session. A Square payment link will be sent to you upon booking confirmation. Failure to complete payment by this deadline may result in forfeiture of your booking without refund of deposit.

Cancellation by Client

No refund. No credit.

Inclement Weather Policy

• Heavy rain forecasted: Session cancelled by coach.
• Thunder or lightning forecasted: Session cancelled by coach.
• Light rain: Session proceeds as scheduled.
• Overcast or wind only: Session proceeds as scheduled. If severe wind creates unfavourable or dangerous conditions, session will be rescheduled. If conditions begin favourable but deteriorate, a credit will be provided pro-rated based on the remaining time of the session originally booked.
• If coach cancels for weather: Full credit to rebook subject to availability. If no suitable date before September 30, full refund of all payments made.

The coach has final say on all weather-related decisions.

Cancellation by Stillwater Sports

If we cancel for reasons other than weather (coach illness, equipment failure, emergency), you will have the option to reschedule at no additional charge. If there is no suitable time available you will receive a full refund of all payments made.

How to Cancel

Email bookings@learnwatersports.ca with your name and booking date. Cancellations are not accepted by phone or text.

Liability Waiver

Last updated: April 2026

PLEASE READ THIS CAREFULLY BEFORE PARTICIPATING.

Water sports involve inherent risks of physical injury. By booking and participating in a session with Stillwater Sports, you acknowledge and agree to the following:

Assumption of Risk

You voluntarily assume all risks associated with participation in waterski, wakeboard, wakesurf, slalom, barefoot, and tubing activities, including risks arising from the actions of other participants, the condition of the water, and weather conditions.

Release of Liability

To the fullest extent permitted by law, you release Christian Richards and Stillwater Sports from any and all liability, claims, demands, or causes of action arising out of or relating to your participation in any session, including claims arising from negligence.

Indemnification

You agree to indemnify and hold harmless Christian Richards and Stillwater Sports from any claims, costs, or damages arising from your participation or the participation of minors in your care.

Note: This waiver should be reviewed by an Ontario lawyer before the season. A formal waiver may be provided for signature prior to your session.

Terms of Service

Last updated: April 2026

Bookings

• A 30% deposit is required to secure a booking. The remaining balance is due 48 hours before the day of the session.
• Bookings are confirmed only upon receipt of the deposit and written confirmation from Christian Richards.

Cancellation by Stillwater Sports

If we cancel due to weather, unsafe conditions, or coach illness we will explore the option to reschedule at no additional charge and credit for any money already paid. If there is no availability a full refund will be provided.

Conduct & Safety

• All participants must follow the coach's instructions at all times on and around the water.
• Participants under the influence of alcohol or drugs will not be permitted to participate and no refund will be issued.

Age & Health

• Children aged 6 and older may participate. Children under 16 must be accompanied by a parent or guardian.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Privacy Policy

Last updated: April 2026

Stillwater Sports is operated by Christian Richards, based in Ottawa, Ontario, Canada. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy law.

What We Collect

• Name, email address, and phone number provided through our booking form
• Location information (lake or cottage area) provided for session planning
• For the Stillwater Skills app: username, optional email, skill progress data, and GPS session data

How We Use It

• To confirm and manage your booking
• To communicate session details, reminders, and follow-ups
• We do not sell, rent, or share your personal information with third parties for marketing

Third Party Services

We use Supabase (database), Netlify (hosting), Formspree (form processing), and Square (payments). Each maintains their own privacy policies.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at privacy@learnwatersports.ca.

App Terms of Use

Last updated: April 2026

Accounts

• Accounts may be created with a username (no email required for riders) or with a username and email address.
• Accounts for minors must be set up by a parent or guardian.

Acceptable Use

• Do not submit fraudulent skill approvals or misrepresent your progress.
• Accounts found to be misused may be suspended or terminated without notice.

Paid Plans (Clubs)

Club and Pro subscription plans are billed monthly. Cancellation takes effect at the end of the current billing period.

Contact

For any questions about these policies, contact us at privacy@learnwatersports.ca.